why you shouldn't automate everything

Here's the deal:

Everyone's obsessed with automation.

But as someone who runs an operations company, I’ll tell you: not everything should be automated .

Here’s an example:

A client approached me wanting to automate their client onboarding.

They onboard only 2 clients per month & the automation would cost them $5,000, while the manual process takes just 30 minutes.

Even at $100/hour, it would take over 4 years to break even. By then, their onboarding process will almost certainly have changed—making the automation obsolete.

In other words, this automation would cost a lot more money than it saves.

So before you automate, ask yourself:

• How frequently do we perform this task?

• How long does it take manually?

• What's the cost of automation?

• How likely is our process to change?

Sometimes, staying manual is actually the smarter move.

Cheers,

Tyler